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Effects of dissatisfaction in tourist services : the role of anger and regret
Sánchez, Isabel; Currás-Pérez, Rafael - In: Tourism management : research, policies, practice 32 (2011) 6, pp. 1397-1406
Persistent link: https://www.econbiz.de/10009270555
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Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin; Ruiz Mafe, Carla; Sanz Blas, Silvia - In: The service industries journal 31 (2011) 7/8, pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination
Sanz Blas, Silvia; Buzova, Daniela; Carvajal-Trujillo, Elena - In: Tourism management perspectives : TMP 30 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012007826
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Assessing cruise port of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia; Carvajal-Trujillo, Elena; Buzova, Daniela - In: Maritime policy and management : MPM 44 (2017) 7/8, pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
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Understanding crowding perceptions and their impact on place experience : insights from a mixed-methods study
Sanz Blas, Silvia; Buzova, Daniela; Garrigos-Simon, … - In: Psychology & marketing 41 (2024) 5, pp. 1022-1035
Persistent link: https://www.econbiz.de/10014530880