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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Liu, Yong
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng
;
Li, Hongxiu
;
Liu, Yong
;
Teichert, Thorsten
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012293744
Saved in:
2
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
3
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
4
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
5
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
6
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
7
Are you happy with your experience? : Determinants of satisfaction with virtual teamwork in international settings
Stoica, Michael
;
Hickman, Thomas M.
;
Liu, Yong
;
Smith, …
- In:
Journal of teaching in international business
34
(
2023
)
3
,
pp. 92-117
Persistent link: https://www.econbiz.de/10014365747
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