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Kundenzufriedenheit
China
122,852
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Prozessmanagement
12,518
Theorie
12,310
Theory
12,117
Business process management
10,744
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7,561
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7,250
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7,156
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7,146
Economic growth
6,904
Deutschland
6,850
Markenimage
6,621
Brand image
6,597
India
6,445
Indien
6,392
Germany
6,077
Online-Handel
5,698
Online retailing
5,684
Customer satisfaction
5,600
Innovation
5,212
Social Web
4,949
Social web
4,947
Dienstleistungsqualität
4,779
Service quality
4,777
Online-Marketing
4,546
Internet marketing
4,519
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4,401
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4,384
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4,333
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Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Wong, IpKin Anthony
19
Prentice, Catherine
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Su, LuJun
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Frank, Björn
10
Keiningham, Timothy
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Hsu, Maxwell K.
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Pérez, Andrea
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
321
International journal of hospitality management
185
Journal of business research : JBR
156
The journal of services marketing
101
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
93
International journal of contemporary hospitality management
83
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
57
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
44
Journal of strategic marketing
42
Tourism management perspectives : TMP
40
Journal of service research : JSR
39
Journal of service management
38
European journal of marketing : EJM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
30
Journal of air transport management
29
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
International journal of services, economics and management
24
Journal of Islamic marketing
23
Journal of internet commerce
23
Marketing intelligence & planning
23
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ECONIS (ZBW)
5,593
EconStor
5
OLC EcoSci
2
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1
The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in
China
Xu, Hongjiang
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
4
,
pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
Saved in:
2
Signalling as a means to generate loyalty in m-commerce : does shopper experience moderate the process?
San-Martín, Sonia
;
López-Catalán, Blanca
; …
- In:
Journal of customer behaviour
14
(
2015
)
3
,
pp. 235-256
Persistent link: https://www.econbiz.de/10011412369
Saved in:
3
An extended TAM to explore behavioural intention of consumers to use m-commerce
Chang, Shih-Chi
;
Sun, Chia-Chi
;
Pan, Lee-Yuan
;
Wang, …
- In:
Journal of information & knowledge management : JIKM
14
(
2015
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011419148
Saved in:
4
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions
Alnawas, Ibrahim
;
Aburub, Faisal
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 313-322
Persistent link: https://www.econbiz.de/10011528732
Saved in:
5
How perceived trust mediates merchant's intention to use a mobile wallet technology
Singh, Nidhi
;
Sinha, Neena
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012132166
Saved in:
6
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
Saved in:
7
GlobalEuropeAir
Bordeau, Julie
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 311-314
Persistent link: https://www.econbiz.de/10011635653
Saved in:
8
User satisfaction and dissatisfaction in the app sharing economy : an investigation into two-sided mobile fashion reselling and swapping markets
Netter, Sarah
- In:
Sustainability in fashion : a cradle to upcycle approach
,
(pp. 217-244)
.
2017
Persistent link: https://www.econbiz.de/10012220627
Saved in:
9
Examining the relationship between customer-oriented success factors, customer satisfaction, and repurchase intention for mobile commerce
Tandon, Abhishek
;
Sharma, Himanshu
;
Aggarwal, Anu Gupta
- In:
Strategic system assurance and business analytics
,
(pp. 231-243)
.
2020
Persistent link: https://www.econbiz.de/10012240954
Saved in:
10
The influence of technology payment adoption in satisfaction : a study with restaurant consumers
Furtado, Nilton Gomes
;
Furtado, Julia Vasconcelos
; …
- In:
International journal of business excellence : IJBEX
21
(
2020
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10012225352
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