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The role of corporate reputation on co-operants behavior and organizational performance
Graca, Casimiro Almeida M.; Coelho, Arnaldo - In: The journal of management development 35 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011459122
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Satisfaction, corporate credibility, CEO reputation and leadership effects on public relationships
Jin, Chang-hyun; Yeo, Hyun-chul - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 2, pp. 127-140
Persistent link: https://www.econbiz.de/10009270668
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Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian; Eckert, Hans; Waidner, Erik; … - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 479-500). 2008
Persistent link: https://www.econbiz.de/10003708622
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Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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Countering the "natural" organizational self on social media
Johansen, Trine Susanne - In: Counter-narratives and organization, (pp. 64-82). 2017
Persistent link: https://www.econbiz.de/10011533067
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Reputation of public organizations : what dimensions are crucial?
Meirinhos, Galvão; Bessa, Maximino; Leal, Carmem Pereira; … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-19
This paper explores the relationships among variables and determines the influences of dimensions (i.e., municipal satisfaction, organizational performance, perceived quality, contestations and complaints of the municipal executive) on the notoriety, image, and reputation (NIR) of municipal...
Persistent link: https://www.econbiz.de/10013470575
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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The impact of corporate image and relationship marketing on customer loyalty in mediated customer satisfaction at SMEs
Sa'adah, Vina Ulfatus; Mugiono; Susilowati, Christin - 2023
Persistent link: https://www.econbiz.de/10014420264