Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Year of publication: |
2020
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Authors: | Hu, Hsin-Hui Hu ; Lai, Hung-Sheng ; King, Brian |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 44.2020, 7, p. 1126-1152
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Subject: | employee service sabotage | Taiwan | customer deviant behaviors | relational quality | corporate reputation | Firmenimage | Corporate reputation | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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