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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Lieferkette
22
Supply chain
22
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
11
Online retailing
10
Online-Handel
10
Theorie
10
Theory
10
Dienstleistungsqualität
9
Hotel industry
9
Hotellerie
9
Industrie
9
Manufacturing industries
9
Service quality
9
Beziehungsmarketing
7
Relationship marketing
7
Lieferantenmanagement
6
Nachhaltige Entwicklung
6
Supplier relationship management
6
Sustainable development
6
Data Mining
5
Data mining
5
E-commerce
5
Electronic Commerce
5
Game theory
5
Supply chain management
5
USA
5
United States
5
Viral marketing
5
Virales Marketing
5
Beschaffung
4
China
4
Digital platform
4
Digitale Plattform
4
Digitalisierung
4
Digitization
4
Distribution channel
4
Einzelhandel
4
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English
11
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Xu, Xun
11
Gursoy, Dogan
2
Li, Yibai
2
Zhao, Yabing
2
Lee, Chieh
1
Liu, Wenhui
1
Lu, Allan Cheng Chieh
1
Wang, Mingshu
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International journal of hospitality management
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of production economics
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
11
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1
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
2
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
3
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
4
A growing or depreciating love? : linking time with customer satisfaction through online reviews
Xu, Xun
- In:
Information & management : the internat. journal of …
59
(
2022
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013255742
Saved in:
5
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
6
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
7
Predicting overall customer satisfaction : big data evidence from hotel online textual reviews
Zhao, Yabing
;
Xu, Xun
;
Wang, Mingshu
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 111-121
Persistent link: https://www.econbiz.de/10011981838
Saved in:
8
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
9
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
10
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
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