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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
21,446
Dienstleistungsqualität
20,695
Krankenhaus
13,193
Hospital
11,961
Markteintritt
11,448
Market entry
11,315
Theorie
7,621
Theory
7,442
Customer satisfaction
6,610
Consumer behaviour
6,448
Konsumentenverhalten
6,401
Software
5,150
USA
4,655
Deutschland
4,652
United States
4,495
Innovation adoption
4,476
Innovationsakzeptanz
4,425
Relationship marketing
4,236
Beziehungsmarketing
4,231
Health care
4,190
Gesundheitsversorgung
4,163
Physicians
4,021
Ärzte
4,016
Germany
4,009
Gesundheitswesen
3,190
Qualitätsmanagement
3,076
Health care system
2,996
Quality management
2,959
Wirtschaftsprüfung
2,519
Financial audit
2,512
Wettbewerb
2,185
Competition
2,131
Innovation
1,725
Patienten
1,650
Patients
1,640
Schätzung
1,472
Product quality
1,467
Produktqualität
1,459
Estimation
1,402
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Online availability
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Undetermined
2,982
Free
1,115
Type of publication
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Article
5,633
Book / Working Paper
791
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Article in journal
5,466
Aufsatz in Zeitschrift
5,466
Aufsatz im Buch
154
Book section
154
Graue Literatur
77
Non-commercial literature
77
Hochschulschrift
56
Conference paper
55
Konferenzbeitrag
55
Working Paper
54
Arbeitspapier
52
Thesis
32
Case study
26
Fallstudie
26
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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1
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English
6,290
German
134
French
1
Italian
1
Author
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Han, Heesup
34
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Ringle, Christian M.
12
Amin, Muslim
11
Grégoire, Yany
11
Guchait, Priyanko
11
Sreejesh, S.
11
Su, LuJun
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Torres, Edwin N.
9
Wu, Luorong
9
Xu, Xun
9
Yi, Youjae
9
Akroush, Mamoun N.
8
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Technische Universität Hamburg
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Georg-August-Universität Göttingen
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
221
International journal of hospitality management
218
Journal of business research : JBR
148
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
105
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
62
The TQM journal : the international review of organizational improvement
62
Cogent business & management
58
International journal of quality and service sciences
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
46
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
International journal of services and operations management : IJSOM
30
Journal of strategic marketing
30
International journal of business information systems : IJBIS
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of electronic customer relationship management : IJECRM
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Psychology & marketing
26
Tourism management perspectives : TMP
26
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Source
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ECONIS (ZBW)
6,416
EconStor
5
OLC EcoSci
3
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1
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1
Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
2
Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
3
Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (
TAM
) redefined
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Global business review
14
(
2013
)
4
,
pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
Saved in:
4
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
5
Predicting e-Tax service adoption : integrating perceived risk, service quality and
TAM
Rifat, Afrin
;
Nisha, Nabila
;
Iqbal, Mehree
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
3
,
pp. 71-100
Persistent link: https://www.econbiz.de/10012104282
Saved in:
6
Perceptions of Internet banking users : a structural equation modelling (SEM) approach
George, Ajimon
- In:
IIMB management review
30
(
2018
)
4
,
pp. 357-368
Persistent link: https://www.econbiz.de/10012042009
Saved in:
7
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
Saved in:
8
Online banking and customer satisfaction : evidence from India
Banu, A. Meharaj
;
Mohamed, N. Shaik
;
Parayitam, …
- In:
Asia-Pacific journal of management research and innovation
15
(
2019
)
1/2
,
pp. 68-80
Persistent link: https://www.econbiz.de/10012160599
Saved in:
9
Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector
Dahleez, Khalid Abed
;
El-Gherbawi, Khaled Bassam
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 145-167
Persistent link: https://www.econbiz.de/10012695165
Saved in:
10
Adoption of online pharmacies in India : an empirical study
Sampat, Brinda
;
Sabat, Kali Charan
- In:
International journal of business innovation and …
29
(
2022
)
4
,
pp. 449-478
Persistent link: https://www.econbiz.de/10014293879
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