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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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Total quality management as a paradigm of business success
Luburić, Radoica - In: Journal of central banking theory and practice 3 (2014) 1, pp. 59-80
Persistent link: https://www.econbiz.de/10010341109
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Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing; Chang, Pi-Yun; Yen, Tieh-Min - In: The TQM journal : the international review of … 28 (2016) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
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TQM success factors in North Indian manufacturing and service industries
Kumar, Raj; Garg, Dixit; Garg, T. K. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 36-46
Persistent link: https://www.econbiz.de/10008938684
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Explore relationship between total quality management and CMMI in software development organisations : a study of Chandigarh and Mohali
Jaiswal, Kapil; Garg, Minakshi - In: International journal of project organisation & … 11 (2019) 2, pp. 154-170
Persistent link: https://www.econbiz.de/10012110848
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Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards
Yadav, Neeraj; Heriyati, Pantri - In: The international journal of productivity and … 73 (2024) 3, pp. 700-718
Persistent link: https://www.econbiz.de/10014512329
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Contract fulfilment, quality management, ICT adoption, government, and co-worker support : a conceptual framework for student contentment in higher educational institutions
Koomson, Samuel - In: Cogent business & management 11 (2024) 1, pp. 1-17
This paper examines the direct effect of employees’ psychological contract fulfilment (PCF) on student contentment (CON), exploring the mediating roles of total quality management (TQM) and information communication technology (ICT) adoption, and moderating roles of government support (GOS)...
Persistent link: https://www.econbiz.de/10014526072
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Marketing competition on a new product introduction : a structural analysis using systems thinking
Armenia, Stefano; Pompei, Alessandro; Pupillo, Vittorio; … - In: International journal of markets and business systems 3 (2018) 2, pp. 141-162
Persistent link: https://www.econbiz.de/10011869556
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Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 501-539). 2008
Persistent link: https://www.econbiz.de/10003708642
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813