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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,443
Beziehungsmarketing
25,768
Tourismus
21,399
Tourism
21,381
Customer satisfaction
15,559
Consumer behaviour
13,219
Konsumentenverhalten
12,968
Tourismuswirtschaft
8,104
Tourism industry
8,090
Service quality
8,075
Dienstleistungsqualität
7,855
Urlaubsverhalten
6,354
Holiday behaviour
6,333
Tourismusmarketing
4,606
Tourism marketing
4,591
Deutschland
3,959
Theorie
3,759
Theory
3,726
Germany
3,656
Brand management
3,230
Markenführung
3,212
Flughafen
3,043
Social Web
2,890
Social web
2,888
Brand image
2,875
Markenimage
2,847
Airport
2,711
Welt
2,639
World
2,618
Lieferantenmanagement
2,425
Supplier relationship management
2,423
tourism
2,381
Electronic Commerce
2,368
USA
2,342
E-commerce
2,292
Destination management
2,290
Destinationsmanagement
2,281
United States
2,278
Online-Marketing
2,211
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Undetermined
5,733
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2,422
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11,621
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2,347
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8
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10,765
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10,765
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801
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Graue Literatur
320
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289
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239
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221
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195
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117
Fallstudie
117
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105
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105
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
50
Ratgeber
26
Guidebook
23
Konferenzschrift
22
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19
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19
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11
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10
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10
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9
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6
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5
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5
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5
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5
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English
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German
904
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6
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Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Mittal, Vikas
30
Wong, IpKin Anthony
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Gustafsson, Anders
18
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
83
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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Source
All
ECONIS (ZBW)
13,912
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
Destination satisfaction and revisit intention of tourists : does the quality of
airport
services matter?
Seetanah, Boopen
;
Teeroovengadum, Viraiyan
;
Nunkoo, Robin
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 134-148
Persistent link: https://www.econbiz.de/10012157328
Saved in:
2
Measuring satisfaction and
loyalty
of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu
;
Tuan Tran Minh
;
Tu Nguyen Thi Ngoc
; …
- In:
International journal of e-entrepreneurship and …
11
(
2021
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
Saved in:
3
Neural networks to analyse the incidence of customer satisfaction in their
loyalty
in a tourist destination
Pérez-Campdesuñer, Reyner
;
Sánchez-Rodríguez, Alexander
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10011989095
Saved in:
4
Revisiting drivers of tourist satisfaction and
loyalty
: role of key moderators
Omid, Mahshid
;
Pons, Frank
;
Zins, Michel
- In:
International journal of services technology and management
23
(
2017
)
3
,
pp. 165-188
Persistent link: https://www.econbiz.de/10011844439
Saved in:
5
Antecedents and consequences of tourist satisfaction : a literature review
Adinegara, G. N. Joko
;
Suprapti, Ni Wayan Sri
;
Yasa, Ni …
- In:
ASEAN marketing journal : Association of Southeast …
9
(
2017
)
2
,
pp. 69-79
Persistent link: https://www.econbiz.de/10011916571
Saved in:
6
Tourist
loyalty
and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João
;
Leeuwen, Eveline S. van
;
Neuts, Bart
; …
-
2013
Persistent link: https://www.econbiz.de/10010245523
Saved in:
7
Thai tourist commitment and
loyalty
to travel by sea
Gulid, Nak
- In:
The journal of applied business research
31
(
2015
)
1
,
pp. 61-69
Persistent link: https://www.econbiz.de/10010502676
Saved in:
8
Why do tourists persist in visiting the same destination?
Correia, Antónia
;
Zins, Andreas
;
Silva, Francisco …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
1
,
pp. 205-221
Persistent link: https://www.econbiz.de/10011297005
Saved in:
9
Image, eventscape, satisfaction and
loyalty
: a case study of a wine
tourism
event
Goncalves, Olga
;
Camprubí, Raquel
;
Fons, Cendrine
; …
- In:
International journal of event and festival management
13
(
2022
)
1
,
pp. 18-37
Persistent link: https://www.econbiz.de/10012797496
Saved in:
10
Angling destination
loyalty
: a structural model approach of freshwater anglers in Trysil, Norway
Stensland, Stian
;
Mehmetoglu, Mehmet
;
Liberg, Åste Sætre
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
4
,
pp. 407-421
Persistent link: https://www.econbiz.de/10012608989
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