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Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin; Bennett, Dag - In: International journal of retail & distribution management 42 (2014) 10, pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
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Britain in bloom? : a study into Chinese tourists' experience
Lin, Zhibin; He, Guangren; Vlachos, Ilias P. - In: EuroMed journal of business 10 (2015) 3, pp. 297-310
Persistent link: https://www.econbiz.de/10011480736
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Prioritizing destination attributes for optimal resource allocation : a study of Chinese tourists visiting Britain
Lin, Zhibin; Vlachos, Ilias; Ollier, Joseph - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1013-1026
Persistent link: https://www.econbiz.de/10011941834
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Resident-tourist value co-creatiom : the role of residents' perceived tourism impacts and life satisfaction
Lin, Zhibin; Chen, Ye; Filleri, Raffaele - In: Tourism management : research, policies, practice 61 (2017), pp. 426-433
Persistent link: https://www.econbiz.de/10011708953
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An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024