An advanced analytical framework for improving customer satisfaction : a case of air passengers
Year of publication: |
June 2018
|
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Authors: | Lin, Zhibin ; Vlachos, Ilias |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 114.2018, p. 185-195
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Subject: | Importance-performance-impact analysis | Importance-performance analysis | Customer satisfaction | Resources allocation | Airlines | China | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline |
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