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Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Awasthi, Ashwini K.; Kumar, Vineet - In: Journal of consumer marketing 39 (2022) 1, pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
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A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish; Mishra, Abhishek; Taheri, Babak; Kesgin, … - In: Information & management : the internat. journal of … 58 (2021) 8, pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
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"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish; Mishra, Abhishek; Gupta, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
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Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Ammari, Nedra Bahri; Hsouna, Abir; Benabdallah, Mounia; … - In: International journal of bank marketing 40 (2022) 3, pp. 458-483
Persistent link: https://www.econbiz.de/10013396357
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Customer intention to participate in service recovery : what is it and what are the drivers?
Singh, Gurbir; Mishra, Abhishek - In: Journal of service theory and practice 33 (2023) 6, pp. 873-900
Persistent link: https://www.econbiz.de/10014448148