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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu; Paramita, Widya; Rostiani, Rokhima; … - In: Journal of relationship marketing : innovations and … 23 (2024) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
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The similar versus divergent effects of pride and happiness on the effectiveness of loyalty programs
Septianto, Felix; An, Jake; Chiew, Tung Moi; Paramita, Widya - In: Journal of business research : JBR 99 (2019), pp. 12-22
Persistent link: https://www.econbiz.de/10012023400
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The effect of Islamic attributes, destination image, scepticism, perceived value and halal awareness on the intention to engage in Muslim-friendly travel
Rostiani, Rokhima; Firdausi, Asri Sekar Mawar; Arini, … - In: Journal of Islamic marketing 15 (2024) 2, pp. 613-632
Persistent link: https://www.econbiz.de/10014470394
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Does customer experience always benefit company? : examining customers' epistemic motivation and interaction with service contexts
Vu Thi Mai Chi; Paramita, Widya; Tran Ha Minh Quan - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10012698469
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It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet; Thi Nguyet Que Nguyen; Nam The Tran; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012389857