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Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
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The moderating role of product categories in the relationship between online fulfillment, procurement, and consumer repurchase intention : a hierarchical analysis
Wan, Xiang; Huang, Xiaowen; Yan, Dong - In: The journal of supply chain management : a global … 52 (2016) 4, pp. 63-76
Persistent link: https://www.econbiz.de/10011603005
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Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi; Kiran, Ravi; Sah, Ash N. - In: International journal of electronic marketing and … 7 (2016) 2, pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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An investigation of customer attitude towards online stores
Mpinganjira, Mercy - In: African journal of science, technology, innovation & … 8 (2016) 5/6, pp. 447-456
Persistent link: https://www.econbiz.de/10011723672
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The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.; Jensen, Ricard W. - In: International journal of electronic marketing and … 9 (2018) 1, pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction
Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908
In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...
Persistent link: https://www.econbiz.de/10011965367
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Relational benefits as predictors of relationship quality outcomes in online retailing
Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10014306932
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Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries
Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89
The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...
Persistent link: https://www.econbiz.de/10014535501