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Fair play : perceived fairness in crowdsourcing competitions and the customer relationship-related consequences
Faullant, Rita; Füller, Johann; Hutter, Katja - In: Management decision : MD 55 (2017) 9, pp. 1924-1941
Persistent link: https://www.econbiz.de/10011779004
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Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt; Füller, Johann; Renzl, Birgit; Herting, … - In: Journal of travel research : a quarterly publication of … 46 (2008) 4, pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
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Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt; Strobl, Andreas; Thurner, Norbert; … - In: Journal of service management 26 (2015) 1, pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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Customer delight and market segmentation : an application of the three-factor theory of customer satisfaction on life style groups
Füller, Johann; Matzler, Kurt - In: Tourism management : research, policies, practice 29 (2008) 1, pp. 116-126
Persistent link: https://www.econbiz.de/10003569260