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Customer loyalty in clusters: perceived value and satisfaction as antecedents
Callarisa Fiol, Luis J.; Bigné Alcañiz, J. Enrique; … - In: Journal of business-to-business marketing 16 (2009) 3, pp. 276-316
Persistent link: https://www.econbiz.de/10003891860
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When satisfied consumers do not return : variety seeking's effect on short- and long-term intentions
Sánchez, Isabel; Pieters, Rik; Zeelenberg, Marcel; … - In: Psychology & marketing 29 (2012) 1, pp. 15-24
Persistent link: https://www.econbiz.de/10009501839
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Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; … - In: Service business 17 (2023) 1, pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
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Waiting time effects on the leisure experience and visitor emotions
Gnoth, Juergen; Bigné, J. Enrique; Andreu, Luisa - In: Progress in tourism marketing, (pp. 255-267). 2006
Persistent link: https://www.econbiz.de/10003538622