Narrow search
Showing 1 - 5 of 5
Cover Image
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Cover Image
Analysis of antecedents and consequences of memorable tourist experiences (MTEs) : a Spanish case study
Anía Melón, María Pilar; Fandos-Herrera, Carmina; … - In: Journal of vacation marketing 27 (2021) 3, pp. 346-360
Persistent link: https://www.econbiz.de/10012593271
Cover Image
Feeling confident and smart with webrooming : understanding the consumer's path to satisfaction
Flavián Blanco, Carlos; Gurrea Sarasa, Raquel; Orús, … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 1-15
Persistent link: https://www.econbiz.de/10012060908
Cover Image
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos; Ibáñez-Sánchez, Sergio; … - In: Journal of business research : JBR 100 (2019), pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Cover Image
The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty
Kaya, Bahar; Behravesh, Elaheh; Abubakar, A. Mohammed; … - In: Journal of internet commerce 18 (2019) 4, pp. 369-394
Persistent link: https://www.econbiz.de/10012179600