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Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention

Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546

Persistent link: https://www.econbiz.de/10014369337

Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil

Albuquerque, André Philippi Gonzaga de; Melo, Fagner … - In: International journal of services and operations … 46 (2023) 3, pp. 429-447

Persistent link: https://www.econbiz.de/10014430316

A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping

Goel, Pooja; Parayitam, Satyanarayana; Sharma, Anuj; … - In: Journal of business research : JBR 142 (2022), pp. 1-16

Persistent link: https://www.econbiz.de/10013168094

Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine

Baidoun, Samir D.; Salem, Mohammed Z. - In: Journal of strategic marketing 32 (2024) 3, pp. 358-373

Persistent link: https://www.econbiz.de/10014553257

FinTech adoption among online grocery buyers during COVID-19 lockdowns in Nepal

Maharjan, Pragya; Devkota, Niranjan; Mahapatra, … - In: The journal of private enterprise 37 (2022) 2, pp. 57-89

Persistent link: https://www.econbiz.de/10013431419

Effects of online purchase e-CRM activities and e-customer satisfaction on e-Loyalty during COVID-19 : the mediating effects of e-customer satisfaction

Hwang, Soo-Young - In: Global business and finance review 27 (2022) 5, pp. 100-114

Purpose: The purpose of this study is to investigate the influence between online purchase e-CRM activities and e-customer satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between online purchase e-CRM activities and...

Persistent link: https://www.econbiz.de/10013433697

Measuring consumers' level of satisfaction for online food shopping during COVID-19 in Italy using POSETs

Alaimo, Leonardo Salvatore; Fiore, Mariantonietta; … - In: Socio-economic planning sciences : the international … 82 (2022) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10013363448

The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...

Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167

Persistent link: https://www.econbiz.de/10013336327

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039

Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context

Al Azad, Md. Samim; Harun-or-Rashid, Mohammad - In: International journal of services, economics and management 14 (2023) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014311171

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