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The effect of customer incivility on employees' turnover intention in hospitality industry : a chain mediating effect of emotional exhaustion and job satisfaction
Pu, Bo; Sang, Wenyuan; Ji, Siyu; Hu, JiaJing; Phau, Ian - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069323
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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The impact of burnout on police officers' performance and turnover intention : the moderating role of compassion satisfaction
Gomes, Gabriela Pedro; Ribeiro, Neuza; Gomes, Daniel Roque - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-18
Burnout should be seen as an important phenomenon influencing the services provided by police forces, due to its high exposure to stressful events. The study sought to examine the impact of burnout on performance and turnover intention of Portuguese police forces, as well as to analyze the...
Persistent link: https://www.econbiz.de/10013286766
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Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.; Moreo, Andrew; Cain, Lisa - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
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Is affective commitment always good? : a look at within-person effects on needs satisfaction and emotional exhaustion
Tang, Wei-Gang; Vandenberghe, Christian - In: Journal of vocational behavior 119 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012420899
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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
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Role stress and affective commitment : mediator analysis of employee satisfaction
Kaur, Prabhjot - In: Vision : the journal of business perspective 24 (2020) 4, pp. 471-480
Persistent link: https://www.econbiz.de/10012388313
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The role of negative affectivity in the relationships between pay satisfaction, affective and continuance commitment and voluntary turnover : a moderated mediation model
Panaccio, Alexandra; Vandenberghe, Christian; Ayed, … - In: Human relations 67 (2014) 7, pp. 821-848
Persistent link: https://www.econbiz.de/10010393311
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Proactive career orientation and physical mobility preference as predictors of important work attitudes : the moderating role of pay satisfaction
Redondo, Raquel; Sparrow, Paul R.; Hernández-Lechuga, … - In: International journal of human resource management 34 (2023) 8, pp. 1554-1583
Persistent link: https://www.econbiz.de/10014323055
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How reward satisfaction affects employees' turnover intentions and performance : an individual differences approach
De Gieter, Sara; Hofmans, Joeri - In: Human resource management journal 25 (2015) 2, pp. 200-216
Persistent link: https://www.econbiz.de/10011308937