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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Deutschland
13
Germany
13
Ausgründung
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Business start-up
12
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Employee retention
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Innovationsmanagement
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Mitarbeiterbindung
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Research institute
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Beziehungsmarketing
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Digitalisierung
4
Digitization
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Relationship marketing
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innovation
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technology transfer
4
Arbeitsmobilität
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Creativity
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Customer satisfaction
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Dienstleistungsqualität
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Firm performance
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Kreativität
3
Labour mobility
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Organizational pride
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Resource-based view
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Ressourcenorientierter Ansatz
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Krämer, Tobias
3
Gouthier, Matthias
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Barnes, Donald C.
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Eitelberg, Lennart
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Giese, Andreas
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Gouthier, Matthias H. J.
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Heidenreich, Sven
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Ludwig, Nadine L.
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Ludwig, Nadine Laura
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Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; 6. Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing
1
Journal of marketing theory and practice : JMTP
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
2
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
3
Stolze Mitarbeiter, exzellente Dienstleistungen : empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence
Gouthier, Matthias H. J.
;
Krämer, Tobias
;
Eitelberg, …
- In:
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; …
,
(pp. 209-230)
.
2012
Persistent link: https://www.econbiz.de/10009559273
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