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~subject:"Kundenzufriedenheit"
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The utility of performance rev...
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Kundenzufriedenheit
Qualitätsmanagement
16,444
Quality management
15,207
Service quality
2,592
Dienstleistungsqualität
2,575
Theorie
1,876
Theory
1,872
Product quality
1,626
Produktqualität
1,621
case study
1,581
Deutschland
1,532
Case study
1,477
Germany
1,394
Prozessmanagement
1,222
Supply chain
1,175
Lieferkette
1,163
Business process management
1,132
Standardisierung
1,108
Standardization
1,108
Customer satisfaction
905
Manufacturing industries
903
Industrie
901
USA
865
Innovation
842
United States
806
Lean Management
801
Lean management
777
Unternehmenserfolg
775
Firm performance
767
Performance measurement
703
Krankenhaus
694
Innovationsmanagement
691
Performance-Messung
689
Lean Production
672
Lean production
670
Innovation management
666
Hospital
632
Organizational change
630
SME
630
Relationship marketing
626
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Online availability
All
Undetermined
366
Free
117
Type of publication
All
Article
799
Book / Working Paper
84
Type of publication (narrower categories)
All
Article in journal
764
Aufsatz in Zeitschrift
764
Aufsatz im Buch
29
Book section
29
Hochschulschrift
16
Conference paper
15
Konferenzbeitrag
15
Case study
13
Fallstudie
13
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
Forschungsbericht
1
Norm
1
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English
836
German
47
Author
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Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
4
Albuquerque, André Philippi Gonzaga de
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services and operations management : IJSOM
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Journal of industrial engineering and management : JIEM
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
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Source
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ECONIS (ZBW)
883
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1
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10
of
883
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1
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
2
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
3
How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided
- In:
Technological forecasting & social change : an …
172
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
Saved in:
4
Contingencies and characteristics of service recovery system design : insights from retail banking
Contiero, Enrico
;
Ponsignon, Frederic
;
Smart, Philip Andrew
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1644-1667
Persistent link: https://www.econbiz.de/10011628821
Saved in:
5
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
6
Supplier behavior and its impact on customer satisfaction : a new characterization of negotiation behavior
Saorín-Iborra, M. Carmen
;
Cubillo, Gustavo
- In:
Journal of purchasing and supply management
25
(
2019
)
1
,
pp. 53-68
Persistent link: https://www.econbiz.de/10011998322
Saved in:
7
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
8
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
9
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
10
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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