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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
23
Konsumentenverhalten
21
Beziehungsmarketing
17
Relationship marketing
17
B-to-B-Marketing
16
Business-to-business marketing
16
Lieferantenmanagement
16
Supplier relationship management
16
Selling
12
Verkauf
12
Customer satisfaction
11
Salespeople
11
Verkaufspersonal
11
USA
7
United States
7
Dienstleistungsqualität
6
Marketing
6
Service quality
6
Einzelhandel
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Internet marketing
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Online-Marketing
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Retail trade
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Arbeitszufriedenheit
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Beschaffung
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Decision
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E-commerce
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Electronic Commerce
4
Emerging economies
4
Entscheidung
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India
4
Indien
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Innovation management
4
Innovationsmanagement
4
Job satisfaction
4
Lieferkette
4
Preismanagement
4
Pricing strategy
4
Procurement
4
Schwellenländer
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English
8
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Jha, Subhash
6
Babakus, Emin
3
Balaji, M. S.
3
Sharma, Arun
3
Yavas, Ugur
2
Alexandrov, Aliosha
1
Biswas, Abhijit
1
Chebat, Jean-Charles
1
Deitz, George D.
1
Evanschitzky, Heiner
1
Krishnan, Balaji C.
1
McDowell, William C.
1
Prykop, Catja
1
Raajpoot, Nusser A.
1
Ranjan, Kumar Rakesh
1
Ravula, Prashanth
1
Sen, Sandipan
1
Sengupta, Aditi Sarkar
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European journal of marketing : EJM
2
Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing
1
Journal of service research : JSR
1
Review of managerial science : RMS
1
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ECONIS (ZBW)
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1
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
2
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
5
Relative persuasiveness of repurchase intentions versus recommendations in online reviews
Ravula, Prashanth
;
Jha, Subhash
;
Biswas, Abhijit
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 724-740
Persistent link: https://www.econbiz.de/10013535724
Saved in:
6
Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan
;
Alexandrov, Aliosha
;
Jha, Subhash
; …
- In:
Review of managerial science : RMS
17
(
2023
)
5
,
pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
Saved in:
7
The role of gender and work status in shopping center patronage
Raajpoot, Nusser A.
;
Sharma, Arun
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 825-833
Persistent link: https://www.econbiz.de/10003736756
Saved in:
8
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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