The gig economy has low barriers to entry, enabling flexible work arrangements and allowing workers to engage in contingent employment, whenever, and in some cases, such as online labor markets, wherever workers desire. The growth of the gig economy has been partly attributed to technological...

This paper investigates how IT-enabled monitoring systems mitigate moral hazard in an online labor market and their effect on market competition. We exploit a quasi-experiment at Freelancer when it introduced enhanced offline tracking features in 2015. Using a large dataset including 17,827...

Online labor markets, two-sided platforms that match buyers with freelancers for IT services, have become increasingly important for sourcing labor and creating jobs around the globe. However, matching buyers and freelancers is challenging, largely because of the difficulty in pricing...

Monitoring, a digital surveillance technology that allows employers to track the activities of workers, is ubiquitous in the gig economy where workforce is distributed. However, workers are often reluctant to be monitored due to privacy concerns, resulting in a hidden economic cost for employers...