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How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias; Gouthier, Matthias H. J. - In: Journal of service management 25 (2014) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
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Proud to stay or too proud to stay? : how pride in personal performance develops and how it affects turnover intentions
Krämer, Tobias; Gouthier, Matthias H. J.; Heidenreich, Sven - In: Journal of service research : JSR 20 (2017) 2, pp. 152-170
Persistent link: https://www.econbiz.de/10011684841
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793