How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Tobias Kraemer and Matthias H. J. Gouthier
| Year of publication: |
2014
|
|---|---|
| Authors: | Krämer, Tobias ; Gouthier, Matthias H. J. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 1, p. 125-148
|
| Subject: | Gender | Turnover intentions | Emotional exhaustion | Call center | Organizational pride | Organizational tenure | Callcenter | Call centre | Emotion | Arbeitsmobilität | Labour mobility | Stress | Work stress | Mitarbeiterbindung | Employee retention | Geschlecht | Verhalten in Organisationen | Organizational behaviour | Unternehmenskultur | Corporate culture |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010260076