Luburić, Radoica - In: Journal of Central Banking Theory and Practice 4 (2015) 3, pp. 91-121
This article discusses the principles of quality management and benefits of their implementation in central banks. It … is based on new principles of quality management, in particular to: customer focus, leadership, engagement of people …, process approach, improvement, evidence-based decision making, and, relationship management. With a view to continuously …