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Displaying employees' organisational citizenship behaviour at the workplace : the impact of superior's emotional intelligence and moderating impact of leader ; member exchange
Yunus, Noorlaila Hj.; Ishak, Noormala Amir; Mustapha, … - In: Vision : the journal of business perspective 14 (2010) 1/2, pp. 13-23
Persistent link: https://www.econbiz.de/10008647359
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Smile! : your employees are watching ; how embodied cognitions can influence employees' “service with a smile”
Gabriel, Allison S. - In: The psychologist-manager journal : official journal of … 15 (2012) 2, pp. 73-85
Persistent link: https://www.econbiz.de/10009570797
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Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors
Fisk, Glenda M.; Friesen, Jared P. - In: The leadership quarterly : LQ ; an international … 23 (2012) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10009509126
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Authentic leadership and behavioral integrity as drivers of follower commitment and performance
Leroy, Hannes; Palanski, Michael E.; Simons, Tony - In: Journal of business ethics : JOBE 107 (2012) 3, pp. 255-264
Persistent link: https://www.econbiz.de/10009553563
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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How leaders' emotional displays shape followers' organizational citizenship behavior
Koning, Lukas F.; Kleef, Gerben A. van - In: The leadership quarterly : LQ ; an international … 26 (2015) 4, pp. 489-501
Persistent link: https://www.econbiz.de/10011376965
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Is my boss really listening to me? : the impact of perceived supervisor listening on emotional exhaustion, turnover intention, and organizational citizenship behavior
Lloyd, Karina J.; Boer, Diana; Keller, Joshua W.; … - In: Journal of business ethics : JOBE 130 (2015) 3, pp. 509-524
Persistent link: https://www.econbiz.de/10011340217
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The role of emotion in workplace incivility
Sears, Karen; Humiston, Gail Sears - In: Journal of managerial psychology 30 (2015) 4, pp. 390-405
Persistent link: https://www.econbiz.de/10011326667
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Multiple sources of support, affective commitment, and citizenship behaviors : the moderating role of passive leadership
Chênevert, Denis; Vandenberghe, Christian; Tremblay, Michel - In: Personnel review : a professional journal reporting new … 44 (2015) 1, pp. 69-90
Persistent link: https://www.econbiz.de/10010529481
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Linking demographic diversity to organisational outcomes : the moderating role of transformational leadership
Muchiri, Michael K.; Ayoko, Oluremi B. - In: Leadership & organization development journal 34 (2013) 5, pp. 384-406
Persistent link: https://www.econbiz.de/10009770715