The basics : making things better, faster or more cost-effective -- What is process improvement? -- A brief history of lean and six sigma -- Agile techniques -- Project management -- A deeper dive: six sigma and the DMAIC model -- The DMAIC model -- Define -- Measure -- Analyze -- Improve --...

What is this thing called the theory of constraints? -- What is this thing called lean manufacturing? -- What is this thing called six sigma -- How to integrate lean, six sigma, and the theory of constraints -- A better way to measure a system's success -- Toc's distribution and replenish model...

Theoretischer Überblick zu Operational Excellence -- Praxiserfahrung mit Operational Excellence -- Die Erfolgsfaktoren von Operational Excellence Programmen -- Change Management – das Motoröl der operativen Exzellenz? -- Transformation Management - Antworten und Handlungsempfehlungen --...