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Managing service quality in multiple outsourcing
Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
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Impact of pricing and outsourcing models on Indian information technology service outsourcing
Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking : an international journal ; BIJ 22 (2015) 4, pp. 610-623
Persistent link: https://www.econbiz.de/10011309115
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The importance of client heterogeneity in predicting marke-or-buy decisions
Kistruck, Geoffrey M.; Morris, Shad S.; Webb, Justin W.; … - In: Journal of operations management 33/33 (2015), pp. 97-110
Persistent link: https://www.econbiz.de/10010505036
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From producer to purchaser of IT services : interactional knowledge
Yakhlef, Ali; Sié, Laurent - In: Knowledge and process management : the journal of … 19 (2012) 2, pp. 79-90
Persistent link: https://www.econbiz.de/10009567683
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Critical success factors in relationship management for services outsourcing
Rhodes, Joan; Lok, Peter; Loh, Wilson; Cheng, Vincent - In: Service business 10 (2016) 1, pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
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Outsourcing : definitions and analysis
Dolgui, Alexandre; Proth, Jean-Marie - In: International journal of production research 51 (2013) 23/24, pp. 6769-6777
Persistent link: https://www.econbiz.de/10010229668
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IT outsourcing from a client perspective : exploring client developments and their impact on supplier capabilities
Plugge, Albert G.; Wijers, Gerard M.; Wagenaar, René W. - In: Outsourcing global services : knowledge, innovation and …, (pp. 71-95). 2008
Persistent link: https://www.econbiz.de/10003731369
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The role of trust and control in IS offshoring from vendors' perspectives
Mao, Ji-Ye; Lee, Jae-Nam; Deng, Chung-Ping - In: China's emerging outsourcing capabilities : the …, (pp. 184-215). 2010
Persistent link: https://www.econbiz.de/10003948489
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Technology transfer of dynamic IT outsourcing requires security measures in SLAs
Dieckmann, Frank; Brodhun, Maximilian; Falkner, Jürgen; … - In: Economics of grids, clouds, systems, and services : 7th …, (pp. 1-15). 2010
Persistent link: https://www.econbiz.de/10008657915
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Management of IS outsourcing relationships : a dyadic analysis of antecedents and consequences of dependencies and power
Kaiser, Jasmin - 2013
Persistent link: https://www.econbiz.de/10010365775