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Workplace relationship cohesion : an internal customers' perspective
Grace, Debra; King, Ceridwyn; Iacono, Joseph Ki - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 123-144
Persistent link: https://www.econbiz.de/10011602724
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Brand fidelity : a relationship maintenance perspective
Grace, Debra; Ross, Mitchell; King, Ceridwyn - In: The journal of brand management : an international journal 25 (2018) 6, pp. 577-590
Persistent link: https://www.econbiz.de/10011962815
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What went wrong? : franchisors and franchisees disclose the causes of conflict in franchising
Frazer, Lorelle; Weaven, Scott; Giddings, Jeff; Grace, Debra - In: Qualitative market research : an international journal 15 (2012) 1, pp. 87-103
Persistent link: https://www.econbiz.de/10009503721
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An empirical analysis of franchisee value-in-use, investment risk and relational satisfaction
Grace, Debra; Weaven, Scott - In: Journal of retailing 87 (2011) 3, pp. 366-380
Persistent link: https://www.econbiz.de/10009380006