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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Influence factors of online shopping food quality performance considering the relationship quality
Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78
Persistent link: https://www.econbiz.de/10012036053
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Design of extended warranty service in a dual supply channel
He, Zhen; Huang, Dali; He, Shuguang - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid; Rahaman, Mohammad Mizenur; … - In: International journal of integrated supply management : … 15 (2022) 4, pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
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Customer satisfaction, product quality and performance of companies
Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Národohospodářský obzor : časopis věnovaný … 14 (2014) 4, pp. 329-344
Persistent link: https://www.econbiz.de/10010471209
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Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
McKnight, D. Harrison; Lankton, Nancy K.; Nicolaou, … - In: The journal of strategic information systems : … 26 (2017) 2, pp. 118-141
Persistent link: https://www.econbiz.de/10011730057
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Exploring the impact of product service quality on buyer commitment and loyalty in B to B relationships
Kim, Sung Hong; Kim, Jin Han; Lee, Won Jun - In: Journal of business-to-business marketing 25 (2018) 2, pp. 91-117
Persistent link: https://www.econbiz.de/10011873879
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Competitive and collaborative quality and warranty management in supply chains
Dai, Yue; Zhou, Sean X.; Xu, Yifan - In: Production and operations management : an international … 21 (2012) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10009503877