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Conceptual framework for unlocking customer satisfaction drivers in digital vendor-managed inventory systems
Osarenkhoe, Aihie; Fjellström, Daniella; Gioeli, Tove; … - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-29
primary drivers of satisfaction, perceptions of service quality, and indicators of trust and commitment in B2B IVS. It …, focusing on efficiency, user-friendliness, and timeliness as key satisfaction drivers. Trust in the customer …There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in …
Persistent link: https://www.econbiz.de/10015071516
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Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu; Huang, Tseng-Lung - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
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The micro-processes of supplier satisfaction : a longitudinal multiple case study
Weller, Sigrid B. M.; Pulles, Niels J.; Zunk, Bernd Markus - In: Journal of purchasing and supply management 27 (2021) 4, pp. 1-13
Persistent link: https://www.econbiz.de/10013209932
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Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz; Say, Arzu Işeri; Kabasakal, Hayat - In: Journal of management & organization : JMO 20 (2014) 6, pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
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Relational benefits and manufacturer satisfaction : an empirical study of logistics service in supply chain
Li, Ling; Ford, John B.; Zhai, Xin; Xu, Li - In: International journal of production research 50 (2012) 19, pp. 5445-5459
Persistent link: https://www.econbiz.de/10009668004
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Enhancing the supplier's non-contractual project relationships with designers
Sariola, Rami; Martinsuo, Miia - In: International journal of project management : the … 34 (2016) 6, pp. 923-936
Persistent link: https://www.econbiz.de/10011529059
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Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance : a case of selected manufacturing firms in U...
Kalubanga, Matthew; Namagembe, Sheila - In: The international journal of logistics management 33 (2022) 1, pp. 102-140
Persistent link: https://www.econbiz.de/10013164402
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The effects of supplier B2B sustainability positioning on buyer performance : the role of trust
Casidy, Riza; Yan, Li - In: Industrial marketing management : the international … 102 (2022), pp. 311-323
Persistent link: https://www.econbiz.de/10013259087
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Sentiment analysis of behavioural attributes for effective supply chain relationships : a fuzzy goal-setting approach
Shipley, Margaret F.; Cao, Ray Qing; McKee, Rob Austin - In: International journal of business performance and … 11 (2020) 2, pp. 128-151
Persistent link: https://www.econbiz.de/10012271045
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Relationship value, trust and supplier retention in South African automotive supply chains
Badenhorst-Weiss, J. A.; Tolmay, Aletta Sophia - In: The journal of applied business research 32 (2016) 5, pp. 1329-1339
Persistent link: https://www.econbiz.de/10011591315