The introduction of quality in the public sector has received scant attention, particularly in the area of local authority social services departments. Examines the state of quality progress in social services departments throughout the UK. Findings are reported which suggest that several social...

Drawing on Price Waterhouse Cranfield survey data, examines whether the common challenges to local authorities in Europe have resulted in similar national trends in human resource management. Compares public and private sector developments in line management responsibility, remuneration,...

This paper investigates the impact of tax and public service performance on English local government popularity by using data on local property taxes, service performance ratings and local election results after the introduction of a system of evaluation of local government performance...