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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector

Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150

Persistent link: https://www.econbiz.de/10011312536

Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

Ruiz-Molina, Maria-Eugenia; Gil Saura, Irene; … - In: The journal of services marketing 31 (2017) 2, pp. 131-141

Persistent link: https://www.econbiz.de/10011654602

Strengthening relational ties and building loyalty through relational innovation and technology : evidence from Spanish hotel guests

Gil Saura, Irene; Ruiz-Molina, María-Eugenia; … - In: Big data and innovation in tourism, travel, and …, (pp. 183-211). 2019

Persistent link: https://www.econbiz.de/10012006200

Does sustainability drive to create store equity? : a proposal through image, quality and loyalty

Sánchez-González, Irene; Gil Saura, Irene; … - In: International journal of retail and distribution management 50 (2022) 6, pp. 708-727

Persistent link: https://www.econbiz.de/10013398102

ANÁLISIS DE LOS HOTELES DE ALTA CATEGORÍA DE CROACIA DESDE EL ENFOQUE HOTEL-HUÉSPED / ANALYSIS OF HIGH-QUALITY HOTELS OF CROATIA FROM THE HOTEL-GUEST APPROACH

Šeric, Maja; Gil Saura, Irene - In: Investigaciones Europeas de Dirección y Economía de … 17 (2011) 3, pp. 127-149

Croacia viene experimentando un auge turístico notable en los últimos diez años. Es crucial para su futuro desarrollo saber gestionar el sector hotelero de acuerdo con las nuevas exigencias del mercado. Este trabajo pretende analizar los hoteles de alta categoría de Croacia desde un doble...

Persistent link: https://www.econbiz.de/10010565902

ICT adoption in hotels and electronic word-of-mouth

Velázquez, Beatriz Moliner; Blasco, María Fuentes; … - In: Academia Revista Latinoamericana de Administración 28 (2015) 2, pp. 227-250

Purpose The purpose of this paper is to investigate how information and communication technology (ICT) adoption in hotels contributes to satisfaction and loyalty from the consumer perspective, considering the online dimension of recommendations. Design/methodology/approach A quantitative...

Persistent link: https://www.econbiz.de/10014677235