The process customers go through in choosing a bank has been studied for several decades using different approaches. Understanding the needs and analyzing how the customers select their banks are crucial steps towards the improvement of customer satisfaction. In this study, an attempt is made to...

The development of professional internal auditing bodies has strengthened in recent years with the emerging of Institute of Internal Auditor (IIA) in most countries. However, the survey undertaken by The Institute of Internal Auditor Malaysia (IIAM) reveals that men dominate the internal audit...