Purpose – The purpose of this paper is to examine whether Malaysian HR professionals emotions regulation strategy mediates the relationship between their personality and burnout. To date few studies have examined such issues, especially among emerging Asian economies such as Malaysia....

Purpose – This study aims to examine the concepts of trait emotional intelligence (EI), emotional labour strategies and burnout among internal human resources (HR) service providers. It proposes a model to deepen our understanding of the processes explaining the protective effects of trait EI...