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The TQM legacy - Gurus' contributions and theoretical impact
Zairi, Mohamed - In: The TQM journal : the international review of … 25 (2013) 6, pp. 659-676
Persistent link: https://www.econbiz.de/10010195035
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit - 1996 - 1. print.
Persistent link: https://www.econbiz.de/10004309746
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Juran institute's Six Sigma: breakthrough and beyond : quality performance breakthrough methods
De Feo, Joseph A.; Barnard, William W. - 2004
Persistent link: https://www.econbiz.de/10004734890
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Service quality : research perspectives
Schneider, Benjamin; Sherwin-White, Susan M. - 2004
Persistent link: https://www.econbiz.de/10004801711
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Quality of management : the invisible engine of corporate performance
Ghoshal, Sumantra; Bartlett, Christopher A. - 1993
Persistent link: https://www.econbiz.de/10000869427
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Kaizen (Ky'zen) : the key to Japan's competetive success
Imai, Masaaki - 1986 - 1. ed.
Persistent link: https://www.econbiz.de/10000748852
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Darstellung und Analyse der Einflußfaktoren auf das japanische Total-Quality-Management
Rolff, Nicola - 1994
Persistent link: https://www.econbiz.de/10000880417
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Touristikmanagement
Pompl, Wilhelm - 1994
Persistent link: https://www.econbiz.de/10000880497
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Controlling im TQM : Methoden und Instrumente zur Verbesserung der Unternehmensqualität
Wildemann, Horst (ed.) - 1996
Persistent link: https://www.econbiz.de/10000591241