Design and management of service processes : keeping customers for life
Year of publication: |
1996 ; 1. print.
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Authors: | Ramaswamy, Rohit |
Publisher: |
Reading, Mass. [u.a.] : Addison-Wesley |
Subject: | Kundendienst | Management | Dienstleistungssektor | Qualitätskontrolle | Qualitätsmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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The service quality solution : using service management to gain competitive advantage
Collier, David A., (1994)
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Service quality : new directions in theory and practice
Rust, Roland T., (1994)
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Customer input failures in service processes
Seppänen, Kaisa, (2014)
- More ...
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Design and management of service processes : keeping customers for life
Ramaswamy, Rohit, (1996)
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An Approach for Predicting Latent Infrastructure Facility Deterioration
Ben-Akiva, Moshe, (1993)
- More ...