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Redesigning IT-enabled customer support processes for dynamic environments
El Sawy, Omar A. - In: Business process transformation, (pp. 157-183). 2008
Persistent link: https://www.econbiz.de/10010474632
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Managing the five tensions of IT-enabled decision support in turbulent and high-vilocity environments
Carlsson, Sven A.; El Sawy, Omar A. - In: Information systems and e-business management : ISeB 6 (2008) 3, pp. 225-237
Persistent link: https://www.econbiz.de/10003756128
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Decision modes as cultural mirror : implications for decision support systems
Gray, Paul; El Sawy, Omar A. - In: Journal of decision systems 19 (2010) 4, pp. 377-387
Persistent link: https://www.econbiz.de/10008860404
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Decision support in turbulent and high-velocity environments
Carlsson, Sven A.; El Sawy, Omar A. - 2008
Persistent link: https://www.econbiz.de/10003734126