Within the securities trading industry recent technological innovations enable Institutional Investors to self-directed trading and thus lead to a reassessment of their intermediation relationships. This may yield to an in-sourcing of trading activities by buy-side organization. Scientific...

This paper investigates whether, and if yes, under what conditions, cloud-based collaboration technologies have improved company performance in the high-tech, media and telecom (TMT) industries. Two results stand out. First, while adoption of collaboration technologies in TMT is ahead of other...

Firms are shifting their social media emphasis from passive listening to active intervention. Despite the proven importance of online word-of-mouth (WOM) on customer satisfaction and engagement as well as firm performance in prior literature, when and how should firms utilize management...