Finds that, in work with managers and facilitators, problems with colleagues, bosses and subordinates are among the most frequently mentioned sources of difficulty. Apart from the anguish which is often involved, failure to work well with conflict and to welcome and harness diversity can sap...

Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to...