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Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
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Learning from the first Operations management textbook
Voss, Christopher A. - In: Journal of operations management 25 (2007) 2, pp. 239-247
Persistent link: https://www.econbiz.de/10003443214
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Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui; Silveira, Giovani J. C. da - In: International journal of operations & production … 37 (2017) 4, pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
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Pathways of development of dynamic capabilities for servitization transformation : a longitudinal multi-case study
Castka, Pavel; Donovan, Julie; Sousa, Rui - In: Industrial marketing management : the international … 116 (2024), pp. 66-81
Persistent link: https://www.econbiz.de/10014456180
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Barriers to internal benchmarking initiatives: an empirical investigation
Amaral, Paulo; Sousa, Rui - In: Benchmarking: An International Journal 16 (2009) 4, pp. 523-542
Purpose – The purpose of this paper is to focus on the identification of barriers to the implementation of benchmarking initiatives. Managers have little guidance on strategies for successful implementation and face difficulties in anticipating problems. The main objective of this paper is to...
Persistent link: https://www.econbiz.de/10014683446