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During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, in recent years the service quality debate received much attention and...
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factor analysis (CFA), verify construct validity by testing associations with quality-related factors (e.g., child …-caregiver ratio), and check concurrent validity of the instruments' total scores. We then explore how we can use the data from these … validity across instruments revealed low correlations between overall scores on CLASS and the other instruments. Moderate …
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