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Measurement
Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Italy
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Italien
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Gesundheitsversorgung
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Benchmarking
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Gesundheitswesen
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Nachhaltige Entwicklung
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Partial least squares
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Patienten
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Patients
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Qualitätsmanagement
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Service innovation
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Sustainable development
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Brands
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Common Assessment Framework
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Consumer behaviour
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Dienstleistung
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Dienstleistungssektor
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Employee satisfaction
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Excellence models
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Holistic approach
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Hospital
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Innovation
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Internet
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Krankenhaus
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Messung
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Object-oriented Bayesian networks
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Cappelli, Lucio
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Guglielmetti, Roberta
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Mattia, Giovanni
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Merli, Roberto
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Mugion, Roberta Guglielmetti
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Musella, Flaminia
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Renzi, Maria Francesca
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The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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2
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti
;
Musella, Flaminia
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
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