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Service value revisited: Speci...
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Messung
Beziehungsmarketing
17
Relationship marketing
16
Customer satisfaction
11
Dienstleistung
11
Service quality
11
Dienstleistungsqualität
10
Kundenzufriedenheit
9
Marketing
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Consumer behaviour
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Gremler, Dwayne D.
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Carrión, Gabriel Cepeda
2
Ruiz, David Martín
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Washburn, Judith H.
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Barrera, Ramón Barrera
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Birgelen, Marcel van
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Cepeda Carrión, Gabriel
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Handbook of partial least squares : concepts, methods and applications
1
Journal of business research : JBR
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Journal of service research : JSR
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The service industries journal
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ECONIS (ZBW)
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
2
Reframing customer value in a service-based paradigm : an evaluation of a formative measure in a multi-industry, cross-cultural context
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Handbook of partial least squares : concepts, methods …
,
(pp. 535-566)
.
2010
Persistent link: https://www.econbiz.de/10003944669
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
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