This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Eine neue Möglichkeit zur Schätzung fehlender regionaler Einkommensdaten bieten Satellitenbilder der Erde bei Nacht. Die grundlegende Idee ist, dass wirtschaftliche Aktivitäten, die in den Abendstunden statt finden, Licht benötigen bzw. emittieren. Aus der Lichtemission bei Nacht kann ein...

In response to the increasing popularity and economic impact of companies in the Internet ecosystem, the Federal Trade Commission is being implored with vocal but factually vacant calls to revisit its approach to antitrust, and in particular market power, barriers to entry and anti-competitive...

The Federal Communications Commission recently outlined a “new path forward” for imposing price regulation on high-capacity telecommunications circuits sold to businesses and other telecommunications providers. The Commission outlines a two-step procedure for determining if it will apply...

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

The Internet is currently undergoing a major process of change and transformation. It is moving away from a basic model of layered architecture to a modular architecture with integrated provisioning of digital services and products to users (Garud, Kumaraswamy et al. 2003; Clark 2004; Fransman, 2010 and...

Continuous innovations of smartphone attributes and increasing product usage call for better understanding of the attributes that matter most to customers. This study employs Kano's model for classifying smartphone attributes into various categories and examines the influence of those attributes...