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An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Linking employee attitudes and behaviors with business performance : a comparative analysis of hotels in Mexico and China

Fisher, Ron; McPhail, Ruth; Menghetti, Gemma - In: International journal of hospitality management 29 (2010) 3, pp. 397-404

Persistent link: https://www.econbiz.de/10003983124

Micro, small and medium enterprises and social networks in tourism industry in Manzanillo, Colima, Mexico

Sosa, Jesus; Roy, Andree; Bautista, Adriana - In: International journal of business & management : IJoBM 9 (2021) 1, pp. 78-92

Persistent link: https://www.econbiz.de/10012547212

Strategic orientation in handicraft subsistence businesses in Oaxacak, Mexico

Mendoza-Ramirez, Luis; Toledo-López, Arcelia - In: Journal of marketing management : MM 30 (2014) 5/6, pp. 476-500

Persistent link: https://www.econbiz.de/10010376946

Cooperation between learning venues and its limits : the hotel industry in Cancún (Mexico)

Vogelsang, Beke; Röhrer, Natascha; Fuchs, Martina; … - In: International journal for research in vocational … 8 (2021) 4, pp. 67-89

Purpose: Recently, high-quality vocational education and training has attracted much attention in Mexico. In this … cooperation between learning venues of vocational education in the hotel industry in Cancún (Quintana Roo, Mexico), one of the … most important tourism destinations in Latin America. Research in vocational education and training, reveals a particular …

Persistent link: https://www.econbiz.de/10012631990