Purpose: A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it difficult to retain and recruit motivated employees. In this light, this research uses key constructs related to the...

Civil servants have a reputation for being lazy. However, people's personal experiences with civil servants frequently run counter to this stereotype. We develop a model of an economy in which workers differ in laziness and in public service motivation, and characterise optimal incentive...

According to psychologists and neuroscientists, a key source of intrinsic motivation is learning. An economic model of this is presented. Learning may make work less onerous, or the employee may value it in and of itself. Multitasking generates learning: performing one task increases...

At the 2016 Academy of Management Conference, a group of distinguished compensation researchers held a panel discussion on the future of compensation research. Their remarks were compiled into an article published in this issue. Soon after the panel, Charles Fay commissioned a similar discussion...

Personalmanagement als Innovationsgenerator? Ja, und zwar nachweisbar in Euro! Gerade mittelstaendische Unternehmen sind auf ihre Innovationsfaehigkeit angewiesen, um sich im globalen Wettbewerb zu behaupten und langfristig zu ueberleben. Ob Unternehmen Innovationen erzeugen, ist jedoch in...

The study makes use of a case study approach and centers on Southwest Airlines, a business well known for its employee-focused culture and high levels of employee engagement. Using both anecdotal and quantitative data, the study examines the effects of Southwest's employee appreciation program...

In an attempt to determine what drives people to undertake a particular action, research, analytics and discussion on motivation continues. Decades of research and published studies has yet to bring forth a unified theory of motivation. In the last decade, serial research has brought about some...

Employees face volume–value trade-offs when they perform tasks with multiple characteristics, leaving them with a choice between different strategies towards the goal of maximizing the total value of their output. Either they produce many, less valuable units of output (volume strategy); or...

In the very popular FOX TV reality show, American Idol, the judges, who are presumably experts in evaluating singing effort, have no voting power when the field is narrowed to the top twenty-four contestants. It is only the votes of viewers that count. In the 2007 season of the show, one of the...