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Perceived quality in urgent tr...
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Multivariate analysis
Dienstleistungsqualität
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Service quality
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Spain
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ISO 9000:2000 certification
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Multivariate Analyse
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consumer satisfaction
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Beziehungsmarketing
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Correos
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Customer loyalty
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Ecommerce
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Kundenzufriedenheit
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New technologies
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Qualitätsmanagement
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Reisevermittler
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Relationship marketing
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Standardisierung
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calidad percibida
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consumer needs
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Caro, Laura Martínez
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García, Jose Antonio Martínez
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Martínez Caro, Laura
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Martínez García, Jose Antonio
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez
;
Caro, Laura Martínez
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
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Developing a multidimensional and hierarchical service quality model for the travel agency industry
Martínez Caro, Laura
;
Martínez García, Jose Antonio
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 706-720
Persistent link: https://www.econbiz.de/10003709974
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