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Service quality, customer satisfaction and loyalty : the moderating role of gender

Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300

Persistent link: https://www.econbiz.de/10009533070

An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion

Karatepe, Osman M.; Yorganci, Ilkay; Haktanir, Mine - In: Services marketing quarterly 31 (2010) 1, pp. 72-88

Persistent link: https://www.econbiz.de/10003953054

The effects of two directions of conflict and facilitation on frontline employees' job outcomes

Karatepe, Osman M.; Kilic, Hasan - In: The service industries journal 29 (2009) 7/8, pp. 977-993

Persistent link: https://www.econbiz.de/10003990199

Who is likely to quit nursing jobs? : a study in the Turkish Republic of Northern Cyprus

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Health marketing quarterly 30 (2013) 1, pp. 80-96

Persistent link: https://www.econbiz.de/10009745218

Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70

Persistent link: https://www.econbiz.de/10009722342

Does work engagement mediate the effects of challenge stressors on job outcomes? : evidence from the hotel industry

Karatepe, Osman M.; Beirami, Elnaz; Bouzari, Mona; … - In: International journal of hospitality management 36 (2014), pp. 14-22

Persistent link: https://www.econbiz.de/10010239419

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159

Persistent link: https://www.econbiz.de/10009237610

An examination of the selected antecedents and outcomes of work-family conflict and family-work conflict in frontline service jobs

Karatepe, Osman M.; Kilic, Hasan; Isiksel, Bengi - In: Services marketing quarterly 29 (2007/08) 4, pp. 1-24

Persistent link: https://www.econbiz.de/10003762351

The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion

Karatepe, Osman M.; Haktanir, Mine; Yorganci, Ilkay - In: The service industries journal 30 (2010) 9/10, pp. 1565-1579

Persistent link: https://www.econbiz.de/10008661608

Outcomes of customer verbal aggression among hotel employees

Karatepe, Osman M.; Yorganci, Ilkay; Haktanir, Mine - In: International Journal of Contemporary Hospitality Management 21 (2009) 6, pp. 713-733

Purpose – The central purpose of this study is to develop and test a model which examines the effects of customer verbal aggression on emotional dissonance, emotional exhaustion, and job outcomes such as service recovery performance, job satisfaction, and turnover intentions. The model also...

Persistent link: https://www.econbiz.de/10014762968